CGU

General

The SynerClub Terms and Conditions govern the terms and conditions on which an individual ("you") may participate in the SynerClub. The SynerClub is owned and operated by Synertrade ("Synertrade", "us", "our", "we").

In connection with the SynerClub, Synertrade operates the website, synerclub.com (“SynerClub Site”).

By enrolling in the SynerClub, using the SynerClub Site and by clicking on the "I agree to the Terms and Conditions," you agree that you have read and understand these Terms and Conditions.  

If you do not consent to these Terms and Conditions, please do not access, browse, or use the SynerClub Site, participate in the SynerClub, use the services offered through the SynerClub or the SynerClub Site or provide information to us.

Please see our Privacy Policy for information on our use and disclosure of personal information that may be collected by Synertrade and our affiliates.

We reserve the right to update or make changes to these Terms and Conditions from time to time in our sole discretion, which changes we may provide to you by any reasonable means, including without limitation, by posting the revised version of these Terms and Conditions on the SynerClub Site. You can determine when these Terms and Conditions were last revised by referring to the “Last Updated” legend at the top of these Terms and Conditions. Your access to or use of the SynerClub Site following changes to these Terms and Conditions will constitute your acceptance of those changes. Notwithstanding the foregoing, any changes to these Terms and Conditions shall not apply to any dispute between you and Synertrade arising prior to the date on which Synertrade posted the revised version of these Terms and Conditions incorporating such changes or otherwise notified you of such changes.

Participation in the SynerClub

SynerClub is the loyalty program of Synertrade clients. This program is solely reserved to Synertrade’s clients who use Synertrade’s software solution (“Solutions”), namely Accelerate or ST6, and who have an active contract for this purpose with one of the legal entities of Synertrade.

When you enroll in the SynerClub as a member ("Member") you can collect points ("Points") by testifying as a representative of a Synertrade’s client to which your account is linked (“Client”) about your collaboration with Synertrade or your usage of the Synertrade Apps and solutions. Points can also be earned by acting as a reference in the name of a Synertrade’s client to which your account is linked for Synertrade's future clients, existing clients or prospects. Other options are offered for you to earn Points as a member of the SynerClub. We reserve the right to make any adjustments to the different possible manners to earn Points as determined by us in our sole discretion

To enroll, you must meet the terms for participation established by us to obtain a SynerClub card ("SynerClub Card") or authorized alternate identification number (“Alt ID”).

Your Account

Once your SynerClub Card or Alt ID is activated at synerclub.com and you have provided us with a valid e-mail address, we will activate an account in your name ("Account"). We may refuse to grant to you, and you may not use, a user name (or e-mail address) that is already being used by someone else; that may be construed as impersonating another person; that belongs to another person; that violates the intellectual property or other rights of any person; that is offensive; or that we reject for any other reason in our sole discretion. You agree to provide us with, and keep up-to-date, accurate, truthful and complete account information (including, but not limited to your e-mail address).  You may only collect Points in one Account. Your Account is non-transferable and may not be sold, combined or otherwise shared with another person, except as provided in this paragraph. If you violate these Terms and Conditions, commit fraud or falsify information in connection with your use of the SynerClub or the SynerClub Site, or take any other act which we feel is detrimental to Synertrade or the SynerClub in our sole discretion, we may terminate your Account, and you will forfeit any pending, current or future Points. You may elect to close your Account at any time by notifying Synertrade. Upon closure of your Account, any rights to redeem Points from that Account are lost.

Membership status & Earning Points

You can earn Points in the SynerClub in many ways including but not limited to the following Testimonial Actions (“Actions”):

  • Answering a web based survey for an Analyst
  • Answering to a satisfaction survey                            
  • Phone call reference                                    
  • Hosting an on-site reference visit                
  • Participation in a webinar                            
  • Participation in a press release                                  
  • Participation in a case study                                      
  • Speaking at a conference or tradeshow      
  • Delivering a referral that leads to new business

A SynerClub Member can only be asked by an Operator or Administrator to perform one of the actions listed above if the member in question has explicitly expressed in the "Preferences" page of his account his ability and willingness to participate in the various actions proposed.

We reserve the right to update or make changes to this list of Testimonial Actions from time to time in our sole discretion.  The number of points that a member can earn for each of this action is also subject to modification in our sole discretion. The changes may be provided to you by any reasonable means, including without limitation, by posting the revised version of these Terms and Conditions on the SynerClub Site.

Points that you acquire as a result of the actions listed above will be posted to your Account, and a summary of activity in your Account will be displayed on the SynerClub Site in your Dashboard. The access to this Dashboard is strictly personal and is granted by login on SynerClub with your personal login ID and password.   Points will normally be posted to your Account within 4 to 5 days from the date of declaration of your Action by a Synertrade Operator or Administrator of the SynerClub Site, but may be posted to your Account at a later time depending on the internal validation process of your Action. We do not assume any liability for the failure of Points to post to your Account in a timely manner. 

There are three categories of membership

  • RED MEMBER | After its account is created and validated, a customer is automatically registered as a red member in the program and gets 10% off all services simply for being a member.  The only requirement to remaining a red member is to achieve one “Testimonial” action every 6 months.  In addition, a Red member gets 1x the value of the reference points on the previous slide

 

  • SILVER MEMBER | in order to be a Silver member, the customer must reach 600 pts. The only requirement to remaining a Silver member is to achieve one “Testimonial” action every 6 months. In addition, a Silver member gets you get 1.5x the value of the reference points on the previous slide.

 

  • BLACK MEMBER | in order to be a Black member, the customer must reach 1200 pts. The only requirement to remaining a Black member is to achieve one “Testimonial” action every 6 months. In addition, a Black member gets you get 2x the value of the reference points on the previous slide.

We reserve the right to update or make changes to these categories of membership from time to time in our sole discretion.  The number of points required to reach each membership status is also subject to modification in our sole discretion. The changes may be provided to you by any reasonable means, including without limitation, by posting the revised version of these Terms and Conditions on the SynerClub Site.

Specific advantages are also linked to each membership status. These advantages may change amongst time in our sole discretion. The advantages linked to each membership status at a given time will be clearly stated in the SynerClub Site.

You are solely responsible for checking your Account regularly to ensure that your Points are properly credited. If you believe that proper credit does not appear on your Account, you should contact us via the SynerClub Site and then provide any requested documentation to verify the validity of your Action. We reserve the right to determine, in our sole and absolute discretion, whether Points should have been posted to your Account and to adjust your Account accordingly. You acknowledge that any such determination by us will be final and binding.

We may refuse to record or honor Points in your Account, or if already recorded, we may cancel them, if we cannot confirm that they were properly issued or obtained.

SynerClub Cards, Alt IDs and Participant Cards, and all rights relating to them, are and will remain the property of Synertrade. You may not offer for sale, sell, exchange, give, charge or otherwise dispose of any Point.

The following rules will be considered in the context of a downgrade from one membership status to another:

 

  • If no Testimonial Action is done by the Member and approved by a SynerClub Admin in the 6 months  prior to his registration anniversary, the member will return to the previous level of membership : red will remain red, silver becomes red, black becomes silver. This downgrade condition, particularly the frequency with which the member is asked to take actions to maintain his status, can be modified in our sole discretion. The changes may be provided to you by any reasonable means, including without limitation, by posting the revised version of these Terms and Conditions on the SynerClub Site.

 

  • When applicable, the downgrade to another membership status will happen at the registration anniversary of the member.

 

  • The downgrade to the previous membership status does not make the Member lose the points that he may have cumulated since his registration by taking actions among those listed above in this document. The total number of points earned by a Member. The total number of points earned by a member is unalterable. Only termination of SynerClub membership will result in the loss of all points accumulated by the member since enrolling in the loyalty program.

 

Usage of Points and Rewards

To get benefits from your Points, you must connect to the SynerClub website using your personal credentials (liogin ID and Password) and click on the link “Benefit from my points” in the pages where it’s displayed. This will allow you to get in touch by mail with a responsible at Synertrade which will propose you the different options to use the Points you cumulated since you enrolled the SynerClub program or part of your Points. You will be contacted by Synertrade normally within 1 to 2 days from the date you declared your will to benefit from your points. We do not assume any liability for any delay in this process. No Points can be used until they have been credited to the member's account. No Points can be transferred or exchanged with any other member of the SynerClub, including SynerClub members linked to the same Synertrade’s Client.

While the total number of points you earned as a member and your membership status (red,silver,black) will not be impacted by this usage of your points to get a Reward, the total number of Points that are available to spend will change using the following rule : your new “Total Points Available” will be calculated by deducting the amount of “Total Points Available” you have earned prior to requesting your reward, of the amount of Points you want to exchange to get your Reward.

Consequently, in your Dashboard, These 2 distinct point counters will be displayed:

  • Total Points Cumulated since registration
  • Total Points available (i.e. to spend in exchange for a reward)

These rewards take the form of free consulting days or training days for Synertrade solution users and administrators. These awards can in no way be considered as personal rewards. Points have no cash, monetary or other value and cannot be converted into any currency.

200 pts spent = 1 consulting days or 1 training days offered

We reserve the right to update or make changes to this reward scale from time to time in our sole discretion.  The number of points required to reach each membership status is also subject to modification in our sole discretion. The changes may be provided to you by any reasonable means, including without limitation, by posting the revised version of these Terms and Conditions on the SynerClub Site.

Member Obligations

You must provide and maintain current, complete and accurate information in connection with your Account.  You agree that you will not, and will not permit others to: (i) provide any purposely inaccurate information (including a false e-mail address), or commit fraud or falsify information in connection with your SynerClub Account; (ii) provide any unauthorized third party with access to the SynerClub or any information, offers, data, text, photographs, links, images, software, chat, communications, interactive features and other content generated, provided or otherwise made available through the Internet and proprietary to Synertrade by any means; (iii) modify, reverse engineer, reverse assemble or decompile any of the software applications used by you in connection with your participation in the SynerClub; (iv) engage in any activity that does not comply with any applicable law and regulations or otherwise engage in any illegal, manipulative or misleading activity through the use of the SynerClub; (v) introduce into the SynerClub Site any code intended to disrupt the SynerClub or SynerClub Site, alter or delete its content, access confidential content on the SynerClub Site or interfere with the operation of the SynerClub, including, but not limited to, distribution of unsolicited advertising or mail messages and propagation of computer worms and viruses; (vi) attempt to access any data not intended for you or attempt to scan or test the security or configuration of the SynerClub Site or to breach security or authentication measures without proper authorization; (vii) post any material in any form whatsoever on the SynerClub Site or within the SynerClub that is defamatory, obscene or otherwise unlawful or violates any third party's right of privacy or publicity; or (viii) infringe any third party's patent, copyright, service mark, trademark or other intellectual property right of any kind or misappropriate the trade secrets of any third party in connection with your use of the SynerClub or the SynerClub Site; (ix) use fictitious SynerClub Points Codes or otherwise fraudulently obtain Points,  or (x) otherwise act in a fraudulent, illegal, malicious or negligent manner when using the SynerClub or the SynerClub Site.

You may not use a false e-mail address, create an account for anyone other than yourself without permission, use an e-mail address that is subject to any rights of a person other than you without appropriate authorization, use an e-mail address that is a name that is offensive, vulgar or obscene, impersonate any person or entity, or otherwise mislead as to the origin of any content.

Synertrade has the right but not the obligation to monitor and edit or remove any activity or content. Synertrade takes no responsibility and assumes no liability for any content posted by you or any third party.

Adjustments

In the case of any failure by you to follow these Terms and Conditions of the SynerClub, or any other fraud, misrepresentation, or abuse related to the SynerClub, as determined by us in our sole discretion, we reserve the right to make any adjustments to your Account at any time and to take appropriate administrative or legal action. In such a case, some or all of your Points earned through the SynerClub may be forfeited and your Account closed. You give Synertrade permission to review your Account in cases where Synertrade suspects fraudulent activity.

Ownership and Trademarks

Synertrade, retains all right, title and interest to and under all patents, patent applications trademarks, trademark registrations, service marks, trademark registration applications, tradenames, domain names, all other names and slogans embodying business, product or service goodwill, copyrights, computer software, specifications, data, designs, trade secrets, technology, diagnostic tools, inventions, know-how, processes and confidential and proprietary information and any other intellectual property or other right, in all information and content (including all text, data, graphics, and logos) in the SynerClub and on the SynerClub Site. Synertrade may enforce all rights to the full extent of the law.

Without the prior written consent of Synertrade, you are strictly prohibited from, including, without limitation, modifying, copying, transmitting, distributing displaying, performing, reproducing, publishing, licensing, framing, creating derivative works from, transferring or otherwise using in any other way for commercial or public purposes, in whole or in part, any information, text graphics, images, video clips, directories, databases, listing or software obtained from the SynerClub or the SynerClub Site. Systematic retrieval of content from the SynerClubSite to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) or creating links to the SynerClub Site without written permission from Synertrade is strictly prohibited.

Nothing in the SynerClub or on the SynerClub Site shall be interpreted as granting any license or right to use any image, trademark, logo or service mark in the SynerClub or on the SynerClub Site. Unless otherwise specified, the SynerClub Site is for your personal and non-commercial use only and you may print, copy and download any information or portion of the SynerClub Site for your personal use only. Copying or downloading material from the SynerClub Site does not transfer title to any material on the SynerClub Site to you. If you copy or download any information or software from the SynerClub Site, you agree that you will not remove or obscure any copyright or other notices or legends contained in any such information. You are prohibited from using any marks for any purpose including, but not limited to, use as metatags on other pages or sites on the World Wide Web without the written permission of Synertrade or such third party, which may own the marks.

You will not upload, post or otherwise make available on the SynerClub Site any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right.

You recognize the value of the goodwill associated with the SynerClub and acknowledge that the SynerClub and the SynerClub Site and all rights therein and goodwill pertaining thereto belong exclusively to Synertrade. You further agree that it is critical that such goodwill be protected and enhanced and, toward this end, you shall not during the term of your membership in the SynerClub or thereafter: (i) attack the title or any rights of Synertrade in or related to the copyright, trademarks, patents and other intellectual property in the SynerClub and/or the SynerClub Site; (ii) do anything either by an act of omission or commission which might impair, violate or infringe the copyright, trademarks, patents, and other intellectual property in the SynerClub and/or the SynerClub Site; (iii) claim (adversely to Synertrade or anyone claiming rights through Synertrade) any right, title or interest in or to the copyright, trademarks, patents, and other intellectual property in the SynerClub and/or the SynerClub Site; (iv) misuse or harm the copyright, trademarks, and other intellectual property in the SynerClub and/or the SynerClub Site or bring the SynerClub into disrepute; (v) for your benefit, directly or indirectly, register or apply for registration of Synertrade' trademarks or any mark which is, in Synertrade' reasonable opinion, the same as or confusingly similar to any of Synertrade' trademarks;  (vi) for its benefit, directly or indirectly, register, maintain or apply for registration of a domain name which is, in Synertrade' reasonable opinion, the same as, confusingly similar to or incorporates any of the Synertrade trademarks, and/or (vii) engage in behavior we deem to be abusive to us, our employees, or to the SynerClub Program. 

Collection and Use of Certain Information

You acknowledge that in order to operate the SynerClub, we will collect information about you, your participation in the SynerClub. You authorize us to use any such information and to disclose such information (i) to our representatives and agents in order to administer the SynerClub, (ii) to third parties, where necessary or convenient for transfer or redemption of your accumulated Points or otherwise in connection with the SynerClub, (iii) otherwise in accordance with the terms of the Privacy Policy.

Discontinuation or Suspension of Use

We may, in our sole discretion, at any time and without prior notice: (i) discontinue transmitting all or any part of the content related to the SynerClub; (ii) change, discontinue or limit access to the SynerClub or any participant, reward, functionality, feature or other component of the SynerClub; or (iii) suspend or terminate your use of or access to the SynerClub or your Account, upon giving you notice of such suspension or termination, if we reasonably believe you have breached these Terms and Conditions.

Termination and Changes

We may change, cancel, suspend or discontinue any aspect of the SynerClub, the Points, the issuance and redemption procedures and restrictions, or the type of Points or discounts offered, all without notice or liability and even though changes may affect the value of Points already accumulated. Any changes will be effective only after the effective date of the change and will not affect any dispute arising prior to the effective date of the change. We may also impose limits on features and services or restrict your access to parts or the entire SynerClub without notice or liability.

License and SynerClub Site Access

Synertrade grants you a limited license to access and make personal use of the SynerClub Site. This license does not include any resale or commercial use of the SynerClub Site or its contents. The SynerClub Site or any portion of the SynerClub Site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purposes without the express written consent of Synertrade.

Availability of the SynerClubSite

SYNERTRADE CANNOT AND DOES NOT GUARANTEE CONTINUOUS, UNINTERRUPTED OR SECURE ACCESS TO THE SYNERCLUBSITE. You acknowledge that there may be interruptions in service or events that are beyond our control. The SynerClub Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. We retain the right at our sole discretion to deny service or access to the SynerClub Site to anyone at any time and for any reason.

Security of the SynerClubSite

Certain parts of the SynerClubSite will be password protected and accessible only to users with valid usernames and passwords. Only you are authorized to use your password. Any transfer of passwords to, or use of passwords by, an unauthorized person is strictly prohibited. You will maintain the confidentiality of the user IDs and passwords by which you access the SynerClub and the SynerClub Site, and will allow access to the SynerClub and the SynerClub Site only by authorized persons, and not by any program, expert system, electronic agent, "bot" or other automated means. You acknowledge that neither Synertrade nor any third party will contact you to solicit your user ID or password. Therefore, you should not provide your user ID or password to any person whom you do not authorize to use your Account. You will not permit any use of the SynerClub and the SynerClubSite that would damage, interfere with or unreasonably overload the SynerClub and the SynerClubSite.

Must Be At Least 18 Years Old to Use The SynerClubSite

At the SynerClubSite, Synertrade makes no active effort to collect personal information from individuals under the age of 18. Although Synertrade requires that users must be at least eighteen (18) years of age or older, you must nonetheless ensure that content you provide is acceptable for viewing by users who might not be adults.

English Language

The official text of these Terms and Conditions or any notice provided hereunder shall be in English. In the event of any dispute concerning the construction or meaning of these Terms and Conditions, the language of these Terms and Conditions as written in English will govern.

Third Party Beneficiaries

The provisions of these Terms and Conditions are for the benefit of Synertrade and you and not for any other person or entity.